Terms & Conditions
Out of stock items
If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "Be notified when product is back in stock" on the product page and supply your e-mail address. We'll notify you when the item becomes available. Inner Essentials does not offer a back order service.
Shipping Policy
Purchases are shipped from our warehouse in Melbourne by Australia Post to arrive within 1-6 business days from receipt of your payment.
Express Post is available for an extra charge.
Order deliveries will be made between 9am - 5pm Monday – Friday. If delivery is attempted and no one is home, a card will be left advising you to a pickup time form your local post office.
Inner Essentials is not responsible for any damage after delivery.
All claims for shortages or damages must be reported to customer service within 72 hours of delivery.
At the moment we DO NOT ship internationally. If you wish to ship an order internationally, please contact us directly.
Shipping
We ship via Australia Post using their pre-paid satchels. Shipping is charged on a weight per item basis. There is free shipping available for all orders over $100.
Placing an order
To review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, enter the quantity you desire and click on "Add to Cart". Your cart, displayed at the top right of your screen, will reflect the items and price. When your order contains the items and quantities you wish to purchase, hover over the arrow the click the "Checkout" link underneath. You will then be asked to provide us with your shipping and payment information.
Forms of payment
Inner Essentials accepts the following payment options:
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Paypal - Major credit cards accepted
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Local Pickup - please use the Contact Us page to organise a pickup time.
Prices
Product prices listed are current however are subject to change without advanced notice.
GST
Our products are liable for GST in Australia. Additionally, all postage costs in Australia are liable for 10% Goods and Services Tax (GST). Prices displaid include GST.
Gift Vouchers
To purchase a gift voucher please contact us.
Returns Policy
It is Inner Essentials' intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.
To return any items, please contact us on 0425 980 044 Monday to Friday 9.00am to 5.00pm, or by email contact@inneressentials.com.au for a return authorisation number.
All returned items must be accompanied by a copy of the original receipt, a return authorisation number and in unopened, saleable condition.
Postage will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
Inner Essentials is not responsible for any damage after delivery.
All claims for shortages or damages must be reported to customer service within 72 hours of delivery.
Policy subject to the additional rights consumers have to law.